Refund & Cancellation Policy – Mother Publication
Due to the digital nature of our products (instant downloadable PDFs and electronic reference materials), all sales on Mother Publication (motherpublication.co.in) are generally final.
When is a Refund or Free Replacement Provided?
- Wrong File Received: If you accidentally receive a subject PDF different from what you ordered, we will send the correct subject PDF free of charge immediately.
- Corrupt or Damaged PDF: If the downloaded file is corrupted or unreadable and our support team cannot provide a working copy within 24 hours.
- Duplicate Charges: If you were charged twice for the same order due to a payment gateway failure, the duplicate amount will be refunded to your original payment source within 5–7 working days.
Non-Refundable Cases:
- If you purchased the wrong subject code or wrong medium by mistake after downloading the file.
- Change of mind after PDF download.
How to Request Assistance?
For any order issues, please send your Order Number and Payment Proof to:
- WhatsApp: +91-9485943709
- Email: support@motherpublication.co.in
